Service Desk Engineer A custom development company, MentorMate is a design and software powerhouse with mature and established practices in Enterprise Web & Mobile Development, Technical Architecture, Human-Centered Design, Cloud & DevOps, and Advanced-Data Management & Analytics. For a highly efficient Professional Services Cloud Center of Excellence (PS CCoE) team, we are looking to hire a Service Desk Engineer with AWS experience. The focus of the role is to enhance the reliability and performance of applications with automation. As a top engineering employer, run by engineers, MentorMate provides challenging careers in a friendly, people-oriented environment. We value our employees and share our success through competitive pay and benefits, advancement opportunities, and flexible working models. Responsibilities Co-own critical production service designs to ensure high reliability is achievable and measurable Drive reliability and observability improvements in the services within the engineering verticals Using monitoring and telemetry data, you’ll help teams make informed decisions on where reliability challenges may exist and help design and build solutions to improve them Build and improve internal tools and automation software to make maintaining production services easier and safer Champion and lead reliability-focused practices such as Failure Analysis, Load and Capacity Planning, Service Reviews, Architecture Designs, Incident Postmortems, and others Build SRE dashboards from SLIs to measure SLO adherence Define (from design to implementation details) necessary auto-healing and fault-tolerant systems Point of contact for production application issues, working closely with engineering leadership Requirements 2+ years of experience in an Infrastructure, Service Desk Engineer, SRE, DevOps, and CloudOps role OR 2+ years of experience in System Administration Experience with AWS, Compute/Containers, Storage, etc. Experience with cloud-performant microservices and event-driven architectures Еxperience with Python and/or Kubernetes would be an advantage Understanding of information security concepts and terminology Distributed monitoring experience: logging, metrics, tracing, etc. Strong knowledge of software development methodologies and passion for creating high-standard tool sets for infrastructure-as-code Ability to analyze problems quickly and find suitable solutions based on available resources A proactive and open-minded individual with a clean-cut client focus and structured approach Excellent English level Posting Summary Job role Engineering & TechnologyCloud & DevOps Experience Level Regular Employment Type Full - time Location SofiaPlovdivBulgaria RemoteVarnaVeliko TarnovoRuse Apply now Posting Summary Job role Engineering & TechnologyCloud & DevOps Experience Level Regular Employment Type Full - time Location SofiaRemotePlovdivBulgaria RemoteBulgariaVarnaVeliko TarnovoRuse Apply now We offer Flexible Benefits Professional Growth Clear career path, meaningful projects, tech innovations. Regular Salary Raises Following the curve of your career path and performance. Work Where You Want Choose to work remotely, in-office, or a combination of the two. Upskilling Various trainings, knowledge sharing events, personal learning budget. Incentive Programs Rewards for referring employees, sharing knowledge, and more. Additional Insurance Attractive health and dental insurance packages. Extra Days Off The longer you work with us, the more paid leave you get. Transport & Leisure Partial coverage of transport costs, sports passes, takeaway food. Save for the Future Set a retirement plan or start an investment program. Teambuilding Enjoy team gatherings and communities of interest. Giving to Others Take part in various charity and volunteer activities. Mental Wellness Support with a counseling package if needed. Career Development Career Path We strive to provide everyone working at MentorMate with plenty of opportunities to further their career. In fact, we have an entire team dedicated to learning and development to do exactly that. To further aid in individual career growth, we developed the MentorMate Career Path to serve as a roadmap for the professional development of each team member. Moreover, it provides information about the technical and soft skill requirements for upskilling and taking the future steps of the individual professional journey within the company. The Career Path provides opportunities for people to determine their own goals based on how they want to grow and serves as a foundation and reference point for career discussions. It also cultivates a culture of proactiveness regarding personal career growth. Let’s Work Together Related job positions More opportunities in the Engineering & Technology team Windows System Administrator – Contractor Global Remote Contractor .NET Technical Lead Paraguay Paraguay Remote Full - time .NET Technical Lead Bulgaria Bulgaria Remote Full - time