Operational Support

Today’s biggest risk of hosting software is failing to evolve with those looking to exploit it for their own nefarious purposes. Our global operational support team of certified cloud engineers proactively takes that risk head-on, keeping your product up to date and most importantly, secure. We identify always-on protection mechanisms and tune them for your environment while creating monthly routines to keep your product safe. To confirm your business continuity plans are healthy, we back up your data, set proper retention policies, enforce least privileged access, and analyze traffic for anomalous activity. We support SOC 2, HIPAA, FedRAMP, HiTRUST, and PCI-regulated environments.

We staff our operational support team with senior-level cloud experts. Throughout all of their combined years of experience, they’ve built the skills to deal with issues as they happen and stay educated on what’s coming next. That depth of knowledge and hunger equips them with everything they need to ensure that your environment runs smoothly and efficiently. They take a big picture look at managing your environment and sweat the details so you don’t have to.

We offer three different levels of operational support in addition to several add-on services so you can tailor your support based on your needs. Between our Foundation, Standard, and Premium levels, we offer everything from monitoring and backups to weekly vulnerability scanning and anomalous behavior detection. If you need additional operational support outside of our three levels, we also offer add-ons like penetration testing, DDoS protection configuration, security evaluations, and more.