Manage Your Cloud Environment Operational Support Hosting your software in the Cloud is a great first step but the rapidly evolving technology landscape requires you to constantly evaluate how well your product is operating. Let our global team of certified cloud engineers be your force multiplier and take over the maintenance, monitoring, and upkeep of your environments. We provide insight and proactive maintenance to ensure performance and uptime when you need it. OPERATIONAL SUPPORT Stay Current, Stay Secure Today’s biggest risk of hosting software is failing to evolve with those looking to exploit it for their own nefarious purposes. Our global operational support team of certified cloud engineers proactively takes that risk head-on, keeping your product up to date and most importantly, secure. We identify always-on protection mechanisms and tune them for your environment while creating monthly routines to keep your product safe. To confirm your business continuity plans are healthy, we back up your data, set proper retention policies, enforce least privileged access, and analyze traffic for anomalous activity. We support SOC 2, HIPAA, FedRAMP, HiTRUST, and PCI-regulated environments. STAFFING The Best of the Best We staff our operational support team with senior-level cloud experts. Throughout all of their combined years of experience, they’ve built the skills to deal with issues as they happen and stay educated on what’s coming next. That depth of knowledge and hunger equips them with everything they need to ensure that your environment runs smoothly and efficiently. They take a big picture look at managing your environment and sweat the details so you don’t have to. SUPPORT LEVELS A Tailored Approach to Operational Support We offer three different levels of operational support in addition to several add-on services so you can tailor your support based on your needs. Between our Foundation, Standard, and Premium levels, we offer everything from monitoring and backups to weekly vulnerability scanning and anomalous behavior detection. If you need additional operational support outside of our three levels, we also offer add-ons like penetration testing, DDoS protection configuration, security evaluations, and more. FoundationStandardPremium Monitoring Backups Vulnerability Scanning Basic Patching Certificate and Cloud Provider Maintenance CloudNative Identity Access Management Disaster Recovery Planning Data Loss Prevention Secrets Management Infrastructure Improvements Review Cost Optimization Review Emergency Security Patching Weekly Vulnerability Scanning System Software Upgrade Recommendations Third-Party Update Recommendations DevOps and Automation Recommendations Anomalous Behavior Detection & Log Analysis Security Information Event Management Let’s Work Together Let’s Work Together