Privacy Policy

Last modified: August 22, 2023

Data Controller information. Overview information.

MentorMate, LLC, with registered seat and address of management: 10050 Crosstown Circle, Suite 200, Eden Prairie, MN, USA, 55344E, +1.612.823.4000, [email protected].

This Privacy Policy (“Privacy Policy”) explains how information about you is collected, used, and disclosed by MentorMate, LLC and our subsidiaries and affiliates (collectively “MentorMate”, “we”, “us” or “our”) when you visit the MentorMate website, subdomains, and any associated web-based and mobile applications (collectively, the “Website”), as owned and operated by MentorMate. MentorMate is a personal data Controller and as such is responsible for compliance with the provisions of the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to data protection) with the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC) or “GDPR”.

If you have questions about this Privacy Policy, please contact MentorMate at [email protected] or contact us at MentorMate, 10050 Crosstown Circle, Suite 200, Eden Prairie, MN, USA, Attn: Legal Department.

If you are a citizen of the EU (European Union) you could e-mail the contact person in MentorMate for the processing of your personal data: Eleonora Georgieva, e-mail for contact: [email protected]

If you are using the career section on our websites, you may receive additional information on how MentorMate collects and processes your personal data for recruitment purposes from our Candidate Privacy Notice available here.

If you have any inquiries regarding the processing of your personal data, please contact us.

2. Personal data

Personal data is all data that relates to you personally as a data subject and enables your direct or indirect identification. The data includes information such as name, address, phone number and date of birth. Information that cannot be linked to your identification, such as favorite websites or the number of users of a site, is not considered personal data.

MentorMate respects the privacy of the personal data subjects and guarantees the fullest of protection. The purpose of the Privacy Policy is to inform you on the personal data we collect, how we use it, who we can share it with, the rights you have regarding the usage of your personal data, and how you can review and change it.

3. Purposes of processing. Legal basis for processing.

MentorMate processes personal data only if necessary or based upon your consent. The purposes of processing and the legal grounds are the following:

3.1 For the performance of a contract or in the context of a pre-contractual relationship

For pre-contractual and contractual reasons, we need personal data to offer and provide our services and products, to comply with the obligations arising from our pre-contractual relations and contractual agreements with you or the entities you represent.

The data may be processed for communication and response to inquiries and transactions, for provision of products and services, for the administration of customer accounts, including for management and maintenance of our products and services, for corrections, improvements and updates, etc.

We use the received personal data and other data to better understand our customers and visitors on our Website and the way they interact with it. MentorMate uses the information and personal data to improve its customer experience, implement your choices, get to know you better, maintain and improve the accuracy of the information it stores about you, improve the quality and reliability of its products, services and Website, identify problems and undertake actions as well as to improve the accuracy of our records.

The legal basis is usually Art. 6 (1) b) of the GDPR since the processing is required for the performance of a contract or the pre-contractual relationship initiated by you.

3.2 For fulfillment of regulatory obligations applicable to MentorMate

MentorMate has legal requirements to collect and store for certain evidence of identification of the persons with whom it enters into a relationship, as well as to store information in connection with payments made and received by contractors. In such limited cases, your personal data as representing the client will be stored until the expiration of the statutory deadlines under Bulgarian law.

The legal basis in this case is Art. 6 (1) c) of the GDPR – processing is necessary to comply with a legal obligation that applies to the administrator.

3.3 For marketing purposes

If you give consent to MentorMate by subscribing to our newsletter, your personal data (name, e-mail, address) will be processed to provide you with the latest information on offers, news, products and services. Also, based on your consent, we will contact you to provide information about our events or partner events in which we participate and a profile of the event. If you are participating in a MentorMate event or a partner event, MentorMate may post a photo on our Website for publication purposes about the event.

You have the right to object at any time to the processing of personal data for marketing purposes. To exercise your right, simply contact us using the contact details above or click the link in the marketing message. You can withdraw your consent at any time. If you unsubscribe from our emails and newsletters or withdraw your consent, the relevant data will be removed or blocked from the list and will no longer be processed for these purposes unless you provide new consent for their processing for marketing purposes.

If you are a regular visitor to our Website and/or seem interested in our product portfolio, you may be shown a teaser with an invitation to contact us voluntarily.

If the personal data is processed based on explicit consent, including for marketing purposes, the provision of personal data is not mandatory. The legal basis for this data processing shall be the consent according to Art. 6 (1) (a) of the GDPR;

3.4 Visiting our website

MentorMate is committed to maintaining the privacy of users of our website. When you visit the website, the web servers always temporarily store for connection and setup and security purposes the connection data of the computer connecting to the site, a list of the web pages you visit within the site, the date and duration of your visit, IP the address of your device, the identification of the type of browser and operating system used, and the website through which you linked to our site. Additional personal data such as your name, address, telephone number, or email address will not be collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, contract performance, or request for information.

The legal basis for the processing of the above categories of data is Art. 6 (1) (a) of the European General Data Protection Regulation (GDPR). Due to the mentioned purposes, in particular to ensure security and seamless connection setup, we also have a legitimate interest in processing this data.

Web tracking data will be stored for a period of 36 months and then automatically deleted. We also use cookies, tracking tools, and targeting measures. You can get more details in our cookie policy, which is on the MentorMate website.

3.5 Online presence and optimization of our website

We may use tracking software to determine how many users visit our Website and how often. We do not use this software to collect individual personal data or individual IP addresses. The data is used only in an anonymous and aggregated form for statistical purposes and Website development.

The legal basis for the collection and use of personal data depends on the type of personal data and the specific context in which we collect them and the purposes for which they are used. When it is necessary to ask you to provide us with personal data to comply with legal requirements or to fulfill a contract with you, we will provide the necessary information, including whether the provision of personal data is mandatory or not (and possible consequences if you do not provide personal data). Similarly, if we collect and use personal data due to the existence of our legitimate interests (or that of a third party) we will specify at the appropriate time or upon request what these legitimate interests are. If you have any questions or need further clarification about the legal basis on which we collect and use your personal data, please contact us using the contact details provided in this Privacy Policy.

3.6 Processing to protect the legitimate interests of MentorMate or a third party

In limited cases and to protect our legitimate interests, MentorMate will process personal data. In this case, the processing shall be admissible only to the extent that the interests or fundamental rights and freedoms of the data subject which require the protection of personal data take precedence over such interests, in particular where the data subject is a child.

4. Principles of processing Personal data

MentorMate observes the following principles in the processing of your personal data:

  • legality, good faith and transparency;
  • limitation of processing purposes;
  • relevance to the purposes of processing and minimizing the collection of personal data;
  • accuracy and timeliness of the data;
  • limitation of storage to achieve the objectives;
  • integrity and confidentiality of the processing and ensuring an appropriate level of security of personal data.

5. Recipients and categories of recipients of your personal data:

MentorMate does not share, sell, transfer or otherwise distribute your personal data to third parties and will not do so in the future unless such is required by law, necessary for the execution of a contract, or when you have given us your consent. For example, you may be required to provide your personal data or personal data held by you lawfully to enter and execute an agreement between MentorMate and you or a company you represent. In such a case, MentorMate will be able to provide your or your data to third parties with whom it has a contractual relationship, including in countries outside the European Union (such as MentorMate, USA).

We will protect your personal data and undertake appropriate contractual and other steps to protect it following the legal requirements. These steps might include the application of standard contractual clauses approved by the European Commission for personal data transfers. Standard contractual clauses can be provided upon request. We have put in place appropriate safeguards with our service providers and partners.

Any provision of personal data by MentorMate outside the EU shall be made after an assessment which includes: identification and planning of data transfer and all subsequent transfers; identification of the legal mechanisms on which we base the data transfer – for example, Article 45 of the GDPR (adequacy decision issued by the European Commission), Article 46 of the GDPR (appropriate safeguards such as standard contractual clauses drawn up by the European Commission or mandatory corporate rules) or Article 49 of the GDPR (derogations) – only in limited circumstances, explicit consent by the data subject; assessment whether the circumstances of the data transfer ensure a level of protection guaranteed by EU law; analysis and undertaking of additional measures (technical, contractual and organizational) to ensure essentially equivalent protection of personal data; additional procedural steps, if necessary; monitoring to ensure effective protection of personal data, including a regular reassessment of the level of protection.

MentorMate’s external service contractors are required to maintain strict confidentiality when processing personal data. The service providers will follow the instructions of MentorMate. Personal data is guaranteed by technical and organizational measures, as well as through inspections and controls. In any case, MentorMate shall be responsible for the protection of your personal information in any circumstance.

6. Retention periods

The personal data is stored and processed for the following term:

  • for a period of 5 years – when the personal data are obtained for the performance of contracts or pre-contractual relationships. The 5 years period starts from the latter of the two dates: the date of correspondence on the possible conclusion of a contract or the date of execution of a contract;
  • for the relevant statutory term – if the personal data is collected and processed based on fulfillment statutory obligation of MentorMate;
  • Until the data subject has exercised the right to withdraw his or her consent – when the personal data is processed for marketing purposes, incl. information on events, training, and publications to job applicants, if they provided us with explicit consent. The withdrawal of consent can be submitted at any time and shall not affect the lawfulness of processing based on consent before its withdrawal;
  • for a period of 5 (five) years – when personal data is processed to protect our legitimate interests – protection of the MentorMate website, systems and trade secrets.

7. Data security

MentorMate undertakes technical and organizational security measures to ensure the most comprehensive protection of personal data from unwanted access. We use an encryption procedure in some areas to prevent the misuse of third-party data in addition to the usage of secure work environment. Our data security applies the relevant current level of technology. For example, your data is stored in a secure operating environment that is not accessible to the public. In certain cases, your data is encrypted by Secure Socket Layer (SSL) technology during transmission to third parties.

We make every reasonable effort to protect your personal information.

8. Rights of personal data subjects

8.1 Right to information

You may at any time request from us information about your personal data that we store and process, as well as about the origin, recipients or categories of recipients to whom we transmitted it and the purpose of processing it.

8.2 Right of Withdrawal

If you have provided us with your consent to process your data, you can withdraw it at any time without giving any reasons.

8.3 Correction rights

If your personal data processed by MentorMate is incorrect, you can ask us to correct it at any time.

8.4 Erasure and blocking rights

You have the right to delete and block your personal data that MentorMate processes. Deleting can be done at any time by contacting us. In general, your data will be deleted immediately, at the latest 30 days after exercising this right as a data subject. If deletion is contrary to legal, contractual, criminal or commercial law, or other legitimate reasons, instead of deletion, only blocking of your data may take place. After deleting your data, it is no longer possible for us to recover it.

8.5 Right to data portability

If you require us to provide you with your personal data, we will transfer the data to you or another controller in a structured, widely used and machine-readable format. We will only transfer the data directly if it is technically feasible.

8.6 Right of objection

You have the right at any time and without giving any reason to object to our processing of your data, including if we process it for the purposes of marketing or application for a job position.

8.7 Advanced rights in automated data processing, including profiling

MentorMate does not perform automated data processing including profiling. Notwithstanding the above, with respect to automated data processing including profiling, you have the additional right to request human intervention from the Controller, the right to challenge the decision and the right to express your point of view.

8.8 Contact (for the exercise of your rights as a data subject)

When contacting us by e-mail at 10050 Crosstown Circe, Suite 200, Eden Prairie, MN, USA, 55344E, +1.612.823.4000, [email protected] Attn: Legal Department, the reported data (including e-mail address, name and telephone number, if any) are stored by us in order to respond to your questions and respond to your case. We will delete the retained data as soon as the storage is no longer necessary or will restrict its processing if there are statutory obligations.

8.9 Right of Complaint

You are entitled to file a complaint against the processing of personal data before the competent control body if you believe that your personal data protection rights have been violated.

9. Use of the MentorMate website by children.

We do not intend our websites or online services to be used by anyone under the age of 16. If you are a parent or guardian and you think that we may have collected information about a child, please contact us at [email protected].

10. Competent supervisory authority

If you are citizen of the EU (European Union) you could file a complaint before the Commission for Personal Data Protection, with address: Sofia, postal code 1592, 2 „Prof. Tsvetan Lazarov Bld.,, phone number: +359 2 9153518.

11. Sharing Your Information

We may share your information as follows or as otherwise described in this Privacy Policy:

  • In response to legal process;
  • In order to investigate or remedy potential violations of our user agreements or policies, or to protect the rights, property and safety of MentorMate, our users or others;
  • With our subsidiaries and related companies (acting as our subcontractors and/or data processors);
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company; and
  • With your consent or at your direction.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

12. Your Access and Control Over Your Information

You can opt-out of receiving targeted ads served by our advertising partners:

Our personalized advertisements are served via AdRoll, a member of the Network Advertising Initiative (NAI) and adheres to the NAI Codes of Conduct. You may use the NAI opt out tool here (, which will allow you to opt out of seeing targeted ads from all NAI approved member companies.

AdRoll also complies with the Self-Regulatory Principles for Online Behavioral Advertising as managed by the Digital Advertising Alliance (DAA). You may opt out of receiving targeted ads from other companies that perform ad targeting services, including some that we may work with as Advertising Partners via the DAA website here (

Canadian citizens may opt out of receiving targeted ads from companies that perform ad targeting services, including some that we may work with as Advertising Partners via the the Digital Advertising Alliance of Canada (DAAC) website here (
If you are located in the European Economic Area you may opt out of online advertising via the European Interactive Advertising Digital Alliance (EDAA Your Online Choices website here (

If you are located in the European Economic Area you may also have the right to access, correct or update some of the information we hold about you as listed above You can also request that we delete your information. If you wish to exercise any of these rights, please contact us at [email protected].

You may opt out of Google Analytics tracking by visiting this website:

You may also request that we stop emailing you by clicking on the “unsubscribe link” or “email preferences link” in our marketing emails or by contacting [email protected].

13. Links to Other Websites

Our Website may contain links to third party websites. These links are provided solely as a convenience to you. By linking to these websites, we do not create or have an affiliation with, or sponsor such third-party websites. The inclusion of links within our Website does not constitute any endorsement, guarantee, warranty, or recommendation of such third-party websites. MentorMate has no control over the legal documents and privacy practices of third-party websites; as such, you access any such third-party websites at your own risk.

14. Amendments to this Privacy Policy

We may change this Privacy Policy from time to time. If we decide to make changes to this Privacy Policy, we will update the Privacy Policy date at the top of the policy, and post the amended Privacy Policy. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

15. General Terms

Our Legal Terms shall be treated as though it were executed and performed in that State of Minnesota, USA, and shall be governed by and construed in accordance with the laws of the State of Minnesota, USA, without regard to conflict of law principles. In addition, you agree to submit to the personal jurisdiction and venue of such courts. Any cause of action by you with respect to our Website, must be instituted within one (1) year after the cause of action arose or be forever waived and barred. Should any part of our Privacy Policy be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. To the extent that any Content in our Website conflicts or is inconsistent with our Privacy Policy, our Privacy Policy shall take precedence. The rights of MentorMate under our Legal Terms shall survive the termination of our Legal Terms.