For every screen we design and build, the person interacting with that screen is top of mind. What are their needs? More importantly, what are the behaviors motivating those needs? By taking a human-centered design approach, we’re able to better meet and anticipate people’s expectations as they interact with your business and products.

To achieve this, we conduct thorough foundational research before we even begin to think about the design of the product. This allows us to really understand the people you’re trying to reach and how to successfully engage them with your product or service. From there, we use our findings to guide how we design in a way that solves the problem and meets people’s needs in the simplest way possible.

Agile software development allows teams to deliver quickly, collaborate often, and continually improve their product. We take a slightly modified approach to the Agile methodology that maximizes those benefits while utilizing a hybrid offshore model.

Our technical teams in Bulgaria are 100% fluent in English and have adapted their workday to noon-8pm local time (4 am–noon CST). This makes communication a breeze and allows for a four-hour overlap with our U.S.-based account managers, solutions architects, project managers, and designers. We conduct daily standups via Google Hangouts that keep everyone collaborating and on the same page — even if they’re not in the same office, city, or even country.

Effective security protocols should strike a balance between protecting data and information while creating a seamless process for users that imposes as little friction as possible. The more cumbersome a security process is, the more likely someone is to leave an important password or key code on a post-it note at their desk. That simple error in judgment puts an entire system at risk of a breach.

By utilizing tools like role-based access control with single sign-on, we ensure that people have access to what they need in an efficient manner. We control access to source code in a very similar way. We consider security and privacy during every step of the development process — from single, standalone applications to cloud infrastructure. Additionally, our support teams can monitor your system post-launch, keeping an eye on any suspicious patterns. Should we detect any odd activity, we offer guidance on the next steps to minimize any potential damage.

Identifying potential risks at the start of and during any software project is critical in the success of that project. Risks can come from all over the place — from budget and cost, schedule, technology, and people to name a few. Our risk management team has experience identifying and dealing with all of those as well as ensuring continuity should an unforeseen issue pop up in the middle of a project.

Whether we’re facing a challenge for the first time or the hundredth time, our team proposes, validates, and implements solutions that make the most sense for the project. Additionally, we keep a watchful eye on our capacity planning. With so many projects in flight at once, it’s crucial that we make sure we have the right people with the right skill sets available to meet our clients’ needs now and in the future.